Refund Policy

Last updated: June 6, 2026

This Refund Policy explains how refunds work for purchases made on DivaPrompt (divaprompt.com). It forms part of our Terms of Service. Payments are processed by our payment provider, Creem.

1. Digital Nature of the Service

DivaPrompt provides AI-generated digital content that is created and delivered to you immediately. Because portraits are consumed and images are generated on demand, purchases are generally non-refundable once the associated portraits have been used. By making a purchase, you acknowledge that you are buying digital goods delivered instantly.

2. Portraits

A portrait lets you create one AI-generated image and is consumed only when a generation succeeds. Portraits are purchased in one-time packs, have no cash value, are non-transferable, and do not expire while your account is active.

Refunds work on an all-or-nothing basis per pack:

Unused pack — if none of the portraits in a pack have been used, you may request a full refund within 14 days of purchase.
Used pack — once any portrait in a pack has been used, the entire pack is non-refundable; we do not refund the unused portion.
Failed generations — if a generation fails for a technical reason on our side, no portrait is consumed, so you are not charged for it.

3. One-Time Purchases

DivaPrompt sells portraits as one-time packs and does not offer subscriptions, so there are no recurring charges to cancel. Portraits you purchase remain in your account until used and do not expire while your account is active.

4. When You May Be Eligible for a Refund

We will review a refund request in good faith if you contact us within 14 days of the charge and one of the following applies:

You have not used any portrait from a pack and request a full refund of that pack;
You were charged in error or charged more than once for the same purchase;
A technical failure on our side prevented the Service from delivering what you paid for (for example, a portrait was deducted but no image was produced and the issue cannot be resolved);
A refund is required under applicable consumer-protection law.

Once any portrait in a pack has been used, that pack is non-refundable, and we do not provide partial or pro-rated refunds for unused portraits within it. Refunds are not provided simply because a generated image did not meet your expectations, since AI output is inherently variable. We will, however, do our best to help you achieve a better result.

5. How to Request a Refund

Email us at contact@divaprompt.com with your account email, the approximate date of the charge, and a short description of the issue. We respond to refund and support requests within 3 business days. Approved refunds are issued to your original payment method through Creem; the time it takes to appear on your statement depends on your bank or card provider.

6. Your Statutory Rights

Nothing in this Refund Policy limits any rights you may have under mandatory consumer-protection laws in your jurisdiction. Where such laws grant you a right to a refund or cancellation that exceeds this policy, those rights apply.

7. Contact

DivaPrompt Team Email: contact@divaprompt.com Website: divaprompt.com